COUPPLY PRO plans and benefits
COUPPLY PRO is a subscription where only one of you needs to subscribe for both of you to use the paid features. Pricing and payment go through your phone's store (App Store / Google Play).
What is it?
COUPPLY PRO is COUPPLY's paid plan. It bundles more storage, higher limits on many features, and plenty of AI use. Ads are hidden too. You can use COUPPLY's main features just fine on the free plan, but PRO is great for couples who want to go deeper, save lots of photos and videos, or use the counselor AI as much as they like.
Subscribing
- Tap the gear icon in the top right of the Home screen, then tap "COUPPLY PRO" on the Settings page to open the COUPPLY PRO page. This is a different screen from the "Store," where you exchange coins for items.
- In the plan section at the bottom of the page, choose your storage (100GB / 500GB / 1TB / 2TB) and billing cycle (monthly / annual), then tap the buy button. The payment screen switches to your phone's store (App Store / Google Play).
- Only one of you needs to subscribe. As soon as you do, your partner can use the PRO features automatically too.
- While you're subscribed, the top of the COUPPLY PRO page shows that you're subscribed.
- On the screen after you subscribe, you'll see "If you'd like, tell us why you went PRO!" and you can write your reason if you want. What you write is not shown to other couples (you can also close it without writing anything).
Changing your plan
- To change only the storage within the same billing cycle (monthly to monthly, annual to annual), just buy a different plan from the COUPPLY PRO page to upgrade or downgrade.
- Switching between monthly and annual, and other purchase handling, follows each store's rules (App Store / Google Play).
Canceling
- You can't cancel in the app. Cancel from your device's settings.
- iPhone: Settings → your name (Apple ID) → Subscriptions → choose COUPPLY and cancel
- Android: Google Play → menu → Payments & subscriptions → Subscriptions → choose COUPPLY and cancel
- After you cancel, you can keep using the paid features until the end of that billing period. You go back to the free plan from the next renewal date.
- Deleting the app doesn't cancel your subscription. Keep this in mind.
What you get with PRO (list of benefits)
| Benefit | Free plan | COUPPLY PRO |
|---|---|---|
| Ads | Shown | Hidden |
| Storage (total for both of you) | 3GB | 100GB / 500GB / 1TB / 2TB (depends on plan) |
| Total uploads per day | Up to 50MB | Unlimited (up to your storage limit) |
| Messages shown per thread | Latest 100 | Unlimited (scroll back through everything) |
| Tasks per list | Up to 30 | Unlimited |
| Attached images in memos, Wiki, and events | 3 per item | 50 per item |
| Custom calendars | Up to 2 | Up to 10 |
| Stickers you can create | Up to 8 | Unlimited |
| Creating and sending custom reactions | Not available | Unlimited |
| Timeline history | Up to 100 items | Up to 1,000 items |
| AI support chat | Up to 5 times a day (messages that got no reply due to an error don't count) | Unlimited |
| Counselor AI (consulting, sharing feelings, court, and more) | Uses food | No food needed (daily usage limit applies) |
| Counselor "Auto-join" | Not available | Joins conversations in the counseling room automatically, only when needed |
| Private consultations with the counselor | Not available | Available (your partner can't see them) |
| Morning messages from the counselor | Every Monday at 8 AM | Can also come every morning at 8 AM (switch it on the counselor screen) |
| Choosing a counselor | Some are unlocked with coins | All, including the animal counselors, with no coins needed |
About pricing
- Always check the exact price on the "COUPPLY PRO" page in the app. Prices vary by country and store (App Store / Google Play) because of exchange rates and fees, so we don't list fixed prices here.
- The annual plan has a lower monthly cost than the monthly plan. The annual plan screen also shows an estimate of the cost per person per month.
- Plans other than 100GB (500GB / 1TB / 2TB) cost more as the storage goes up.
- Your subscription renews automatically each billing period (1 month for the monthly plan, 1 year for the annual plan).
FAQ
Q. Do we both have to subscribe?
No. If one of you subscribes, your partner can use the paid features too. There's no need to pay twice.
Q. If I cancel, will the data we've saved (messages, memories, photos, etc.) be deleted?
No. For example, thread messages older than the "latest 100" shown on the free plan aren't deleted, and if you subscribe again, you can scroll back through all of them. Files you've already uploaded to Memories or the Wiki are also kept, even if they go over your storage limit after downgrading (while you're over the limit, downloading and viewing are restricted, but everything works again once you delete what you don't need or upgrade again).
Q. Monthly or annual, which is better?
If you plan to keep using it, the annual plan costs less per month. If you just want to try it, start with monthly and switch to annual if you decide to keep going.
Q. Who are the 500GB / 1TB / 2TB plans for?
They're for couples who want to save lots of photos and videos in Memories, or store large PDFs and documents in the Wiki. If 100GB starts running low, consider moving up.
Q. I'm on PRO, but the counselor AI says "You've reached today's limit"
With PRO, instead of using food, you have a daily usage limit. You may hit it on days when you use the AI features a lot. It resets automatically at midnight. Wait a while and try again.
Q. Can my partner use the paid features right after I subscribe?
Yes. Once your subscription goes through, PRO features turn on automatically for both of you. If it doesn't show up right away, have your partner close and reopen the app.
Q. I want someone else to pay for the subscription
Payment is tied to the store account (Apple ID / Google account). If you want to pay with a family member's Apple ID, subscribe on that device.
Q. What happens to PRO when I delete my account?
Deleting your account doesn't cancel your subscription automatically. Be sure to cancel your COUPPLY subscription in your device settings before deleting your account.